FAQ

Authenticity

Are your products authentic?

Yes. Everything we sell is genuine designer merchandise sourced from established European fashion distributors. Read more on our Authenticity page.

Why are your prices lower than retail?

Our pieces are past-season and overstock items. Brands sell this surplus through distributors, which lets us offer outlet prices on brand-new items.

Sizing

Which sizes do you show?

All sizes are shown in U.S. standard. Many of our brands are Italian, so we convert their sizes for you — for example, women’s IT 40 is shown as US 4, and men’s IT 50 jackets as US 40.

How do I find my size?

Open the size guide on any product page. Italian brands can run slightly small; if you’re between sizes, we recommend sizing up.

Shipping & delivery

Where do you ship?

We ship to all 50 U.S. states. We can’t deliver to P.O. boxes or APO/FPO addresses.

How much is shipping?

Shipping is free on every order, with no minimum. Every order is sent by express courier (DHL, FedEx or UPS). U.S. import duties are not included — see the next question.

Do I have to pay international import duties and taxes?

Yes. Because most of our luxury items ship directly from premier European designer warehouses, your order may be subject to U.S. customs duties and import fees upon arrival.

Following recent U.S. trade policy updates, all commercial small parcels entering the United States are subject to government tariffs, regardless of the package value. These mandatory import charges are not included in our checkout price and will be collected directly by the delivery carrier (DHL, FedEx, or UPS) prior to final delivery. Refusing to pay customs fees will result in the package being abandoned or returned at the buyer's expense.

How long does delivery take?

Delivery takes 5–7 business days. Items ship from our partner warehouses in Europe and are dispatched within 1–2 business days of your order.

Can I track my order?

Yes. As soon as your order ships, we email you a tracking number with a link to follow your parcel live on the DHL, FedEx or UPS website. You’ll also get updates when it’s out for delivery and delivered. If you use the Shop app, your order appears there automatically with live tracking and notifications.

Why did my order arrive in more than one package?

Items can ship from different warehouses. You never pay extra shipping for this, and each package has its own tracking number.

Returns

Can I return an item?

Yes. Items must be unworn with all tags and packaging, and shipped back within 14 days of delivery using UPS, FedEx or DHL. Return shipping is paid by the customer. See our Return policy for details.