Refund policy

Return window

You can return an item within 14 days of delivery.

Condition

Items must be unworn, with all original tags and packaging.

How to return

Contact us with your order number before sending anything back, and we’ll send you return instructions. Returns must be shipped with UPS, FedEx or DHL. Return shipping is paid by the customer.

Refunds

Once we receive and inspect your return, we refund the item price to your original payment method. Import duties and fees paid to the carrier on delivery are charged by the carrier, not by OutletVault, and are not refunded by us.

Exchanges

Our stock is limited, so we can’t hold items for exchanges. Return the item for a refund and place a new order for the size you need.

Damaged or wrong items

Contact us within 48 hours of delivery with photos. We’ll cover the return and send a replacement or a full refund.

Cancellations

You can cancel your order free of charge until it ships. Contact us as soon as possible.

Authenticity guarantee

If any item you buy from us is shown not to be authentic, we refund you in full, including shipping. See our Authenticity page.