Shipping policy

Where we ship

We ship to all 50 U.S. states. We can’t deliver to P.O. boxes or APO/FPO addresses.

Shipping cost

Shipping is free on every order, with no minimum. Every order is sent by express courier (DHL, FedEx or UPS).

Processing and delivery times

Items ship from our partner warehouses in Europe and are dispatched within 1–2 business days of your order. Delivery takes 5–7 business days.

Orders in more than one package

Items can ship from different warehouses, so your order may arrive in more than one package. You never pay extra shipping for this, and each package has its own tracking number.

Tracking

As soon as your order ships, we email you a tracking number with a link to follow your parcel on the DHL, FedEx or UPS website. If you use the Shop app, your order appears there automatically with live tracking.

Import duties and taxes

Free shipping does not include U.S. import charges. Because most of our items ship directly from European warehouses, your order may be subject to U.S. customs duties and import fees on arrival. These charges are not included in our prices or collected at checkout; they are collected directly by the delivery carrier (DHL, FedEx or UPS) before final delivery. Refusing to pay customs fees will result in the package being abandoned or returned at the buyer’s expense.

Damaged or wrong items

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos. We’ll cover the return and send a replacement or a full refund.

Questions

See our FAQ or contact us. We reply within one business day.